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Job title: Executive – Customer Support

Experience: 1 – 3 Years

Job Description:

• Identifying and assessing customers’ needs.
• Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information.
• Acknowledging and resolving customer complaints coordinating with different internal departments.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Building sustainable relationships and trust with customers through open and interactive communication.

 Required skills:

• 1 - 3 years of experience in a customer support role, preferably in an international voice process.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using customer support software and tools.
• High school diploma or equivalent; additional qualifications in customer service are a plus