Join Our Talent Network

Experience: 0 - 3 Years

Qualification: 

•    Bachelor’s degree in Marketing, Communications, Business Administration, or related fields
•    MBA (Marketing / Operations) preferred

Job Description

We are looking for ORM Executives to proactively manage and protect the brand’s online reputation towards improving customers overall experience and perception about the brand.

Duties & Responsibilities: 
•    Monitor brand mentions and reviews across Google, social media, and key platforms.
•    Respond to customer queries/complaints promptly and professionally as per brand tone.
•    Coordinate with customer service and operations for quick resolution and escalation handling.
•    Track sentiment, identify recurring issues, and flag reputation risks early.
•    Prepare weekly/monthly ORM reports with insights and recommended actions.

Requirement:

• 0–3 years of experience in ORM, customer engagement, social media management, or customer service roles
• Experience in retail, e-commerce, hospitality, or consumer-facing brands preferred
• Exposure to handling high-volume customer feedback across digital platforms is an advantage
• Online reputation management practices and customer engagement principles
• Social media platforms, review ecosystems, and digital customer touchpoints
• Basic understanding of retail / e-commerce customer journeys
• Brand communication guidelines and escalation protocols
• Reporting and sentiment analysis concepts
• Strong written communication skills with ability to adapt tone as per brand guidelines
• Familiarity with ORM tools, social listening platforms, and review management dashboards
• Basic reporting and data interpretation skills
• Ability to manage multiple platforms and high volumes of interactions